Lunarpages.com is one of the best webhosts I ever had.
On February 28th, I was not able to access the websites I host on their shared hosting server “SOL”.
The server down time was getting too much, I tried to call them, but no one was answering! so I sent an email to the helpdesk asking them for detailed information. here’s the conversation:
It’s been almost 2 hours that your server is down!!! what is wrong?! This is not acceptable!
You promise quality and best uptime but now!???
Please provide me detailed information about what is going on.
I’m in France and cant access the SOL server.
Domains I host on your servers are: gibni.com ,
We apologize for the inconvenience.
Our technicians are aware of the issue and are working on a speedy resolution.
The Sol server is being restored to a new server due to hardware issues. The server is not booting up after a brief power routage in ourData Center. Websites and email will start to function as they are restored. We are estimating that the server will be completely restored by 3pm Pacific time on 2/29/2008. Your site should be back up shortly.
Thank you for your patience.
The server was restored at the time they said it would.
I was a not happy with my website going down for few hours , but I was very happy to get fast and detailed response from Lunarpages staff.
Thanks again Lunarpages.com for your TOP CUSTOMER SUPPORT !